Shipping

We can ship to virtually any address in the world, any address that the US Postal Service or UPS will deliver to. 

We will send you a tracking number and invoice through email, and we will include an invoice with the package. You can also check the status of your order by clicking My Account. You can log out of the store here.

We will ship orders in the order that they are received.

International Customs

We are required to indicate the value on the outside of each package that we mail out. International customers will be required to pay any customs charges that are required by their country.

Returns
You may return most new, unopened items within 30 days of delivery. Cinetics will refund the cost of your item minus the cost of shipping. The buyer is also responsible for the cost of shipping the item back to Cinetics.

To request a return, please send us an email at returns@cinetics.com with order number and reason for return.  Please wait for your return authorization number and return address before sending anything back to us.  

Warranty
Cinetics products are warranted against defects in materials and workmanship for a period of one (1) year from the date of original purchase. This warranty does not cover cosmetic damage to the product. This warranty extends only to the original end user of the product.

Cinetics’ liability is limited solely to the retail value of the product. Cinetics does not accept any liability for damage to any other third party product that may or may not have been used in conjunction with a Cinetics product. Cinetics is not liable for damages or losses due to improper use of its products.

For warranty issues, please contact info@cinetics.com.  

To request warranty service and obtain instructions on how to submit a JOBY product for inspection, you may email info@JOBY.com. Please visit http://joby.com/warranty for more information.

All Other Inquiries
Please send inquiries to info@cinetics.com